We are confident that you will be satisfied with our products. However, if you are not completely satisfied with your purchase, we accept returns and offer a refund or exchange.
- Return conditions
- You have 14 days from the date you receive your order to notify us of your wish to return an item.
- The items must be returned in their original condition, in their original packaging, with all possible accessories, instructions for use and guarantees, and in perfect condition for resale.
- Return costs are the responsibility of the customer.
- Refund
- We will refund the price of the returned item as soon as possible, and no later than 14 days following the date on which we were informed of your wish to return the item.
- The refund will be made via the same payment method used when placing your order.
- Exchange
- If you wish to exchange an item, you can contact us by email at the following address: contact@alt-guard.com.
- We will tell you how to complete the exchange.
- Defective items
- If an item is defective, we invite you to contact us by e-mail at the following address: contact@alt-guard.com.
- We will explain how to return the defective item and offer you a replacement or refund.
- Exceptions
- Personalized products, sale or promotional products cannot be returned or exchanged, except in the event of a manufacturing defect.
- Returns and refunds do not apply to wholesale orders.
- How to make a return
- To make a return, please contact us by email at the following address: contact@alt-guard.com.
- We will provide you with the necessary instructions to complete your return.
If you have any questions or concerns regarding our returns and refund policy, please contact us by email at: contact@alt-guard.com.
